Terms of service

1. General Information

Sohai is an online women’s clothing store offering fashion apparel and related products. We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

2. Orders & Confirmation

  • All orders placed through Sohai are subject to acceptance and availability.
  • An order is confirmed only after verification and processing by our team.
  • We reserve the right to refuse or cancel any order at our discretion, including but not limited to stock issues, pricing errors, or suspicious activity.

3. Pricing & Payment

  • All prices are listed in PKR and are subject to change without notice.
  • Payment must be completed as per the available payment methods on the website.
  • Sohai is not responsible for any bank charges or transaction fees applied by third-party payment providers.

4. Shipping & Delivery

  • Delivery times are estimated and may vary depending on location and courier services.
  • Delays caused by logistics partners, weather conditions, or unforeseen circumstances are beyond our control.
  • Customers are responsible for providing accurate shipping information. Sohai is not liable for delays or losses due to incorrect address details.

5. Order Cancellation

  • Orders may be cancelled within 24 hours of placement, provided processing has not started.
  • Once an order has been processed or shipped, it cannot be cancelled under any circumstances.

6. Limitation of Liability

Sohai shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services, including delays, loss of data, or delivery issues beyond our control.

7. Intellectual Property

All content on this website, including images, logos, product designs, and text, is the property of Sohai and may not be copied, reproduced, or used without prior written permission.

8. Contact Information

For any questions regarding these Terms & Conditions, you may contact our support team through the contact details provided on our website.